Terms and Conditions

If you would like to talk directly to SSSV-BOUTIQUE-AESS or would like to place an order over the phone, please call +41 24 481 25 56, lines are open 9am-10pm Mon-Fri. These Terms and Conditions are applicable every time you access our website and/or order goods from our website. 1.0 Ownership 1.1 This site is owned and operated by SSSV-BOUTIQUE-AESS Rue du téléski des Fignards 1899 Torgon Switzerland 1.2 All rights in this website are owned by SSSV-BOUTIQUE-AESS. Any unauthorised use, copying or modification is prohibited. 2.0 Ordering Goods and Cancellations 2.1 All orders placed through our website will be subject to our acceptance of the order. We reserve the right to decline any order for any reason. 2.2 When you submit an order to us on our website, you will receive an email to confirm that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we dispatch the goods to you. Title to the goods will pass to you on delivery. 2.3 Where you have redeemed a promotional code or any other offer ("a Code") against your order, acceptance of this order is subject to our verifying that the Code has been issued to you personally, that you comply with all the terms of the offer and qualify for the Code. In the event that the Code has not been issued to you for your personal use or you do not qualify for the offer, the price of the order will be adjusted notwithstanding any email or other confirmation that you receive. 2.4 You have the right to cancel an order within 7 days after the day the goods were delivered unless we have previously stipulated to you via email that we are buying the goods in exclusively for you and that you have acknowledged by email that you accept your order is non cancellable. 2.5 If you wish to cancel your order you must notify SSSV-BOUTIQUE-AESS via email within the stated 15 day period, cancellations after 15 days will not be accepted. 2.6 The goods remain your property and responsibility until such time as SSSV-BOUTIQUE-AESS signs acceptance of the return delivery of the goods, we strongly advise you to use a secure signed for service, for example Post Delivery, the cost of returning the goods is your responsibility. Should you wish to return any goods, please go to the Returns section for further information. 3.0 Processing your orders and payment 3.1 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled. 3.2 All prices shown on our website are inclusive of VAT. Delivery charges are clearly highlighted throughout the site. For further information on delivery charges see the Delivery section. 3.3 Customers using a credit card, your card will not be debited until the day we ship your goods. 4.0 Delivery 4.1 Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. 4.2 All items are subject to stock availability. 4.3 When we deliver your items to you will be asked to sign for the goods to acknowledge that you have received them. 4.4 If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment as soon as we have investigated with the courier. 4.5 Where an incorrect address has been given to SSSV-BOUTIQUE-AESS with the order we reserve the right to charge for any extra carriage costs incurred. 4.6 Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time. Please sign the consignment document 'UNCHECKED', as we cannot otherwise accept any claims for damage in transit. 5.0 Returns 5.1 Any faults that occur within the first 15 days after the goods arrive must be reported to SSSV-BOUTIQUE-AESS within this time frame to be eligible for refund/replacement. Please note that packaging must be in pristine condition to be eligible for a refund, and all goods will be tested if reported faulty upon their return either by SSSV-BOUTIQUE-AESS technical staff or the manufacturer where appropriate. 5.2 If the goods are not faulty you have 15 days from the day after the goods arrive to cancel the order and return the goods for a refund. A refund will be provided within 30 days. Please note that packaging must be in pristine condition or SSSV-BOUTIQUE-AESS will charge the customer a fee to compensate SSSV-BOUTIQUE-AESS for the written down value of the stock. Return shipping is at the customer’s expense. 6.0 Privacy 7.1 We do collect the information given at the time of your order. This information is not disclosed to any third party and is collected by SSSV-BOUTIQUE-AESS 7.2 We do not email customers except in connection with your order; you will receive no newsletters, special offers or other spam. From time to time your address details may be used for postal marketing. 7.3 We aim to offer a top quality service at the best price possible, to do this we need to reserve the right to change the above policies at any time. 7.4 If you wish to opt out of any postal marketing please email your details to boutique@goldtest.com 7.5 If you have any questions about information privacy at SSSV-BOUTIQUE-AESS please contact boutique@goldtest.com. 8.0 Security 8.1 On order processing pages we use a 1024bit certificate. 8.2 If you have any questions about security at SSSV-BOUTIQUE-AESS please contact boutique@goldtest.com 8.3 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. 9.0 Pricing 9.1 Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order. 9.2 Prices on orders for out-of-stock or pre-release items are valid for one week after the order is placed. If the price changes when the stock becomes available customers will be informed of the change before payment is processed and offered the opportunity to cancel the order. 10.0 General 10.1 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods. 10.2 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence. 10.3 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods. 10.4 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions. 10.5 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party. 10.6 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing. 10.7 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website. 10.8 There are from time to time links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites. 10.9 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship. 10.10 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorized by us or our licensors. 10.11 Any unauthorized use of material on this site is strictly prohibited. 10.12 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements (updated June 2007). 11.0 Vouchers 11.1 We offer free Discount Vouchers to customers as a marketing tool, and we offer Gift Vouchers to customers for purchase. Discount Vouchers may not be used to purchase Gift Vouchers, or be used in conjunction with any other offer where we decide at our sole discretion that they may not be used. 11.2 Gift Vouchers must be redeemed at any of our websites, or by phoning any of our offices. If a change of currency between the voucher and the order is required, the exchange rate used will be our current rate decided at our sole discretion. 11.3 Gift Vouchers have a cash redemption value of 0.001p and are not transferable or assignable. 11.4 Any unused balance will be held in the recipient's Gift Voucher and used at any time up to the expiry date of the voucher. However, if the order value (i.e. product cost, tax and any applicable P&P charges) exceeds the amount of the Gift Voucher, the balance must be paid by credit or debit card. 11.5 Gift Vouchers and unused portions of Gift Vouchers expire on the date listed on the voucher, where permissible under applicable law. 12.0 Additional Promotional Gift Voucher Terms 12.1 Promotional Gift Vouchers are issued from time to time in promotions at our discretion. 12.2 Only one Promotional Gift Voucher can be applied to any single order. 12.3 Normally only one Promotional Gift Voucher can be claimed per email address per day. 12.4 Certain products are excluded from Promotional Gift Voucher redemption. Such products are clearly marked on their respective product pages. 12.5 Promotional Gift Vouchers cannot be used to purchase regular Gift Vouchers. 13.0 No effect to statutory rights The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.